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About Steve Simpson
Steve Simpson CSP is an author, consultant and international speaker on customer service and corporate culture. He has spoken to audiences in Australia, the UK, the US, New Zealand, Singapore, Malaysia, India and South Africa.
Steve’s clients include organisations across a wide variety of industry sectors. With unique insights that help organisations to profit from an improved culture, Steve has featured at two World Conferences on Customer Service Management, was the only Australian to feature at the Society of Consumer Affairs Professionals (SOCAP) Annual Conference and the recent European Conference on Customer Management.
Steve is a Past Chapter President of the Australian Customer Service Association, and he has been an evaluator in the Australian Customer Service Awards. He was also an invited member of an international team studying standards of World Class Customer Care.
Steve was the Customer Service Consultant to the 8th World Swimming Championships. His innovative Customer Service Strategies were used for the first time ever at this major world sporting event. When a senior delegation from the Sydney Organising Committee for the Olympic Games (SOCOG) saw these strategies in action, the decision was instant - these same techniques were to be used again at the 2000 Sydney Olympics.
During his keynotes and workshops Steve combines humour with practical insights into specific strategies to improve corporate culture and customer service. His presentations consistently rate highest for his practicality, approach, and capacity to motivate people into action.
Since the release of his first book, Service Into Profit, Steve has embarked on the development of an exciting new concept called 'UGRs®' (Unwritten Ground Rules). Recently written up in the national Australian newspaper, this brilliant concept has enabled organisations to finally understand and manage their service culture - the key to unlocking bottom line performance
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