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About Barry Urquhart
Barry Urquhart is the author of Australia's top two selling books on customer service and an international consultant on dynamic innovation and creativity.
He is one of Australia's most active keynote speakers and is an internationally recognised authority on quality customer service, consumer behaviour, creative visual merchandising, marketing and strategic planning.
Barry is also the Managing Director of market research and strategic planning practice. The firm and Barry consult to multinational, national and local entities in the private sector and the public sector.
He is a former lecturer in marketing and management at the Curtin University of Technology and has degrees in marketing, political science and sociology. His sixth and latest publication is Marketing Magic – Street smart Marketing.
Barry is renowned for his conference presentations, Business Warfare and Breakthrough Merchandising and It Is Better To Be Different Than It Is To Be Better. His address, Service that Sells focuses on the need for improved customer service to achieve enhanced sales, profits and customer satisfaction.
Barry Urquhart contributes to 42 marketing, business and trade magazines on five continents, records weekly commentaries for the national network of ABC Radio and a monthly feature for the in-flight audio magazine, Strictly Business
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